Do businesses really need to develop rapport with their customers and clients? Won’t the features and benefits of a business’s products sell them, particularly if they speak… Read more “Practical Rapport for Business”
Tag: Smart Talk
Communication Is Not As Simple As It Appears
Talking is simple, right? After all, we all have been talking since we were little kids…babies even. We figure we’ve got this skill down. It’s simple. I… Read more “Communication Is Not As Simple As It Appears”
Four Key Communication Concepts for Leaders
Good leadership requires good communication. That is something with which all leaders will agree. Many leaders will also agree that communication can often be quite frustrating. Getting… Read more “Four Key Communication Concepts for Leaders”
The Ins and Outs of Social Proof as an Influence Technique
It has been estimated that only 5 percent of people in the world are innovators. That means that the vast majority of the world, 95%, are imitators.… Read more “The Ins and Outs of Social Proof as an Influence Technique”
Counter-Elicitation: Interrupt Their Process
I am continuing my look into countering elicitation and social engineering. Recently, I shared a few lessons from the crew of Star Trek’s Starship Enterprise. Today, I… Read more “Counter-Elicitation: Interrupt Their Process”
Intelligent Communication 