Intelligent Communication begins by helping us understand both ourselves and others. In some ways people are like icebergs: what we see is only a small portion of all that exists. There is so much more below the waterline. Similarly, there is much more below the surface of both ourselves and others that we cannot readily see when we communicate. We need to uncover what lies beneath by carefully considering what we perceive above the surface.

Intelligent Communication 3.0, the latest version of my model, seeks to help communicators do just that. Understand both what lies beneath us and those with whom we communicate. Intelligent Communication looks at all people by considering their body/behavior (what we can see) and their inner person (what we cannot see). Using a simplified structure based on some ancient philosophy, we label the inner person the heart. The heart is made up of our perception, our mind (thinking), our gut (feeling), and our will (choosing). Like the water line to an iceberg, there is a line that separates our body and our heart. That is life and at the far end are our goals, which impact both our behavior and the inner workings of our hearts.