Intelligent Communicators think that listening is vital to effective communication. I generally do not speak of communication very long without sharing some information about listening. Why? Because people simply do not listen very well. Listening in Negotiations Since listening is so important to me, I was happy to once read a Sunday Minute article from …
I’ve been teaching communication and influence skills for many years, but I admit that I sometimes find myself falling victim to the very techniques I teach during my seminars. There are several reasons for this phenomenon. Not the least of which is that these techniques are subtle and highly effective, thus often difficult to detect. …
A post I originally wrote 6 years ago. Today is Veterans Day and there are many various programs and goings-on to salute our nations’ veterans, including television programs and free meals offered by many restaurants around the country. As a retiree from the US Army, I truly appreciate how so many people in this country …
Last time I wrote about training being an application of communication, making the Intelligent Communication model an invaluable tool. One aspect of that model is identifying and pursuing a goal for training. I suggested that the ultimate goal of training is not just passing on knowledge. There are more important goals we must set our …
As I have been developing and providing training in communication skills over the past decade, I have continuously discovered that so many things we do are primarily applications of communication skills. For the past two years, I have been working on developing training programs in a manufacturing context. Like so many other tasks, good …
Earlier this month, I presented a portion of the Institute of Analytic Interviewing’s (IAI) course Insider Threat Hunting — Track, Elicit, Interview, and Mitigate at Black Hat 2019. Cybersecurity professionals are becoming increasingly aware of the need to develop insider threat detection procedures that go beyond the traditional technical measures. In response to this, we …
Do businesses really need to develop rapport with their customers and clients? Won’t the features and benefits of a business’s products sell them, particularly if they speak specifically to the needs of clients? The answer to the latter question is “perhaps.” Matching the features and benefits of your product to the specific needs of your …
Talking is simple, right? After all, we all have been talking since we were little kids…babies even. We figure we’ve got this skill down. It’s simple. I agree. Talking is simple. Communication, however, is not as simple as many of us think. In fact, it is quite complex. Failing to understand this complexity can lead …
While I generally focus on communication topics, leadership has also been an important area of study for me. Having mentored many young officers and noncommissioned officers during my military career and trained even more leaders since leaving the Army, I think this is an important concept. A person’s understanding of leadership will greatly impact their …
How do you feel about public speaking? Do you feel any communication anxiety? Some surveys have indicated that people may fear speaking in front of a crowd more than anything. In the YouTube clip below, Jerry Seinfeld comments about how strange it is that people fear public speaking more than even death. – – But …
